Serena is sold only on our own website, not on Amazon, eBay or any other marketplace, so a device you've seen there is a different product, even if it looks similar. Serena combines a gentle stretch at a 26° angle with 3 heat levels and 3 vibration intensities, and every order placed on our website comes with our 90-day money-back guarantee and our email support.

Serena is designed for adults who want to relax everyday neck tension, the kind that builds up from sitting for long hours, stress and screen time. It combines a gentle 26° stretch, adjustable heat and vibration massage to help tight muscles relax and help you feel more comfortable. It is not designed to treat any medical condition: if you have one, or if you're not sure, check with your doctor before use.

Serena isn't meant to replace professional care or any treatment your doctor recommends. The difference is practical: physical therapy and chiropractic care involve regular appointments, while Serena lets you enjoy heat, massage and a gentle stretch at home, every day, with no appointments, no travel and no recurring fees. You use it at your own pace, whenever it suits you. If you're seeing a professional, feel free to ask them about adding Serena to your routine.

Everyone is different. You'll feel the soothing warmth and gentle massage from your very first 15-minute session, as the heat helps tight muscles relax. To get the most out of Serena, make it a regular part of your day: we suggest using it daily for the first 30 days. And with our 90-day money-back guarantee, you have plenty of time to decide whether it's right for you.

A heating pad gives you warmth. A massage cushion gives you massage. Serena brings three comfort features together in one device: a gentle stretch at a 26° angle, adjustable heat with 3 levels and vibration massage with 3 intensities. While your neck rests at that angle, the warmth and massage help tight muscles relax, all in one 15-minute session at home, with no need to juggle several devices. Three heat levels and three vibration intensities give you nine ways to personalize each session.

Please check with your doctor before using Serena if you have a herniated disc, arthritis or any other medical condition, if you are pregnant, or if you have had recent surgery. Serena is designed for everyday comfort and relaxation; it is not a medical device and is not intended to treat any condition. If you have questions about the product, feel free to email us at contact@my-serena.com before ordering. We'll be happy to help.

We recommend sessions of 15 to 30 minutes, once or twice a day. The device switches off automatically at the end of each cycle to prevent overuse. For the first 30 days, we suggest using it every day to make it part of your routine; after that, 3 to 4 sessions a week can be a nice way to keep up the habit. And if you happen to doze off during a session, don't worry: it switches itself off automatically.

You have 90 days to try Serena at home, at your own pace. If, after using it regularly, you're not happy with how it feels or it simply isn't right for you, send us an email at contact@my-serena.com and we'll give you a full refund. We'd rather you feel completely confident about your purchase than keep something that doesn't suit you.

Yes. Serena is a corded device, and that's by design: the cable gives the heat and vibration steady power throughout your session, and there's no battery sitting right under your neck while you use it.
The cable is long enough to reach your bed, sofa or armchair without getting in your way. To use Serena when you're traveling or away from an outlet, you can connect it to any USB power bank with at least 12 W of power.

Serena is a wellness product, not a medical device. It is not intended to diagnose, treat, cure, or prevent any disease. If you have a medical condition, are pregnant, or have had recent surgery, check with your doctor before use.